At SkyCraft Models, we are committed to delivering your aircraft models safely, securely, and efficiently. Every order is carefully inspected, professionally packaged, and shipped with trusted international carriers to ensure it arrives in excellent condition.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Before shipment, every model undergoes:

• Quality inspection

• Secure protective packaging

• Shipping documentation preparation

• International export processing

Orders are not processed on weekends or public holidays.

Shipping Methods

We work with reliable international logistics partners, including major global carriers and regional delivery providers, to ensure safe and efficient delivery worldwide.

The shipping carrier may vary depending on your destination and the most efficient delivery route.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times vary depending on your location.

Region	Estimated Delivery
United States	7–15 Business Days
Canada	7–15 Business Days
Europe	7–15 Business Days
Australia & New Zealand	7–15 Business Days
Asia	7–15 Business Days
Mexico	7–15 Business Days
Chile	7–15 Business Days
South America	20–45 Business Days

Please note that delivery times are estimates and may vary depending on customs clearance, local courier services, and seasonal demand.

Tracking Your Order

As soon as your package has been shipped, you'll receive an email with your tracking number.

Please allow 24–72 hours for tracking information to become available after receiving your shipping confirmation.

You can track your shipment directly through the carrier's tracking system.

Customs Duties & Import Taxes

International orders may be subject to customs duties, VAT, GST, import taxes, or other fees imposed by your country's customs authorities.

These charges:

• Are determined by your local customs office.

• Are the responsibility of the customer.

• Are not included in the product price or shipping cost.

We recommend contacting your local customs office for additional information before placing your order.

Shipping Delays

While we always strive to deliver orders on time, occasional delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather conditions

• Flight or transportation disruptions

• Peak holiday seasons

• Carrier operational delays

If your shipment experiences an unusual delay, our support team will keep you informed and assist you throughout the process.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

SkyCraft Models cannot be responsible for delays or additional shipping charges resulting from:

• Incorrect shipping addresses

• Missing apartment or unit numbers

• Incorrect postal codes

• Failed delivery attempts

• Refused deliveries

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your information before your order is shipped.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments).

Please include:

• Your order number

• Photos of the damaged package (if applicable)

• Photos of the damaged product

Our support team will work with the carrier to resolve the issue as quickly as possible.

Holiday Shipping

During busy periods such as:

• Christmas

• New Year

• Chinese New Year

• Black Friday

• Cyber Monday

processing and delivery times may be slightly longer than usual.

We appreciate your patience during these peak seasons.

Shipping Restrictions

We currently ship to most countries worldwide.

However, due to carrier restrictions, customs regulations, or international sanctions, we may be unable to deliver to certain destinations.

If your shipping address is affected, we will contact you promptly and issue a full refund if necessary.

Need Help?

If you have any questions regarding your shipment or order status, we're here to help.

Email: support@skycraftmodels.com

Our customer support team typically responds within 24 business hours.